Office Assistant

  • Vanguard Mobile Physicians
  • 1840 East University Drive, Mesa, AZ, USA
  • Apr 09, 2018
Full time Health Care

Job Description

Primary Function:

               The Office Assistant is responsible for supporting the office team in day-to-day tasks of the office under the direct supervision of the practice Administrator. 

Job Responsibilities:

  • Answers incoming calls, screens and directs phone calls to the appropriate staff
  • Handles inquiries with public and patients
  • General administrative and clerical support as assigned
  • Prepare letters and documents as assigned
  • Tidy and maintain break room and general office areas
  • To assist and coordinate compliance projects, business development projects, and operations projects
  • Work closely with other team members to ensure a continued, smooth workflow in the office and help out others as needed
  • Provide information to callers within the guidelines of HIPAA
  • Takes and relays messages to the appropriate staff
  • Accountable for outstanding customer service to all external and internal customers
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner  

Qualifications:

  • Knowledge of customer service principles and practices
  • Prior healthcare experience (preferred)
  • Knowledge of basic office equipment
  • Knowledge of basic computer programs (i.e. Word, Excel)